MD ANDERSON (AUG 2024 - PRESENT) INNOVATION PRINCIPAL

Innovation Principal for MD Anderson Cancer Center

MEMORIAL HERMANN HEALTH SYSTEM (OCT 2021 - JUNE 2024) CONSUMER EXPERIENCE DESIGN MANAGER

Conduct and discover consumer insights and challenges and translate them into core principles, methods, and frameworks to inform and advance the future of care at Memorial Hermann. Analyze, create, and implement patient-centric experience strategies and initiatives system wide. Contribute to the growth of businesses by identifying areas for improvement and enhancing brand reputation through exceptional customer interactions. Designing to build simple, personalized, and effective experiences that are inclusive, scalable, and groundbreaking.

M3 DESIGN (JUN 2017 - SEPT 2021 ) INDUSTRIAL DESIGNER

Conduct market research to strategize and synthesize a way forward for the next generation of products for innovative large corporations. Collaborated closely with executive leadership, marketing, sales, engineering, manufacturing, and finance stakeholders. Developed concepts across several platforms or categories at any stage of development. Contributed to a collaborative environment with in-house engineers to create unique customer-centered solutions that also addressed marketing and manufacturing concerns.

Managed front-end research initiatives - Traveled extensively to conduct consumer insights efforts and facilitated VOC research activities for several projects. Creates documentation for formative research studies and interviews experts in their field such as surgeons, pharmacists, and nurses. Facilitated discovery, conception, and execution of global design solutions.

Led workshops and brainstorming sessions - Conducted and participated in discovery and framing activities to create architecture maps. Builds user interface mockups and prototypes to obtain qualitative and quantitative data. Partnering and collaborating with researchers, engineers, designers, product owners, and business stakeholders to ensure team buy-in on all initiatives.

Developed the approach for tackling UX Design problems - Collaborated with cross-functional teams to find unique user-centered solutions to hardware challenges. Built executive buy-in and consensus by creating compelling documentation that clearly outlines a tangible path forward. Pioneered internal UX/UI capabilities and established best practices for the company.

MAKO DESIGN  (FEB 2015. & JUNE 2017) INDUSTRIAL DESIGNER

Aided in the establishment of the first U.S Mako branch. Worked in a fast-paced environment, charting new territories for entrepreneurial motivated clients. Created project roadmaps to set client expectations for their individual production journey. Guided clients through their first steps of conceptual development and prototyping. Created strategic product vision through market analysis, branding, patent research, lo-fidelity, and hi-fidelity rapid prototyping. Created new partnerships for prototyping with the company.

DELL INC.  (AUG 2014 - FEB 2015) JR INDUSTRIAL DESIGNER - CONTRACT

Worked on several projects for Dell Precision and Optiplex teams while creating solutions consistent with the Dell design language strategy. Provided concepts, renderings, and CAD while working with the internal and ODM engineering team to finalize designs for production. Developed design iterations, refinement, and detail understanding to produce a consistent product story across several platforms

HEWLETT PACKARD (JUNE 2012 - MAY 2013) INDUSTRIAL DESIGN INTERN

Supported Hewlett-Packard’s business desktop and displays team to ensure product solutions are consistent with the design strategy. Provided CAD and created presentations for multiple projects ranging from AIO stand to commercial speakers. Communicated directly with a geographically diverse project team while ensuring that design intent satisfies usability concerns and marketing goals.